A dedicated team is available 24/7, 365 days a year to assist with any on-site activities required in racks or dedicated spaces. Support includes planning, coordination, and execution of tasks such as visual checks, cabling, cross-connects, tap-offs, device moves, cable orders, PDU changes, technical cleaning, and escorting third parties. Progress updates are provided throughout every intervention, ensuring reliable and responsive service whenever needed.

Data centers operate 24/7/365, allowing deliveries to be scheduled at any time through the customer portal. A dedicated security team manages all incoming shipments, providing notifications when items are delivered and ready for pick-up. Access to loading bays and unpacking areas is available based on equipment size, ensuring cleanliness and effective waste management for a clean and sustainable environment at every site.

Dedicated office spaces are available for rent adjacent to racks or modules, supporting technicians during daily operations, migrations, or new deployments. These workspaces offer convenience for ongoing projects and business continuity needs. Services can be tailored with dedicated or shared areas, ensuring flexibility and support for specific requirements.

Storage areas with shelves and customizable space are available for devices, cables, connectors, blanking panels, tools, and more. Options include rooms, cages, or small lockers, depending on specific needs. For access or arrangements, our customer service team is available to assist.